DB Results helped this insurer enter the digital age. Over many years we have developed and managed their large-scale digital needs.
CREATING A RELIABLE DIGITAL EXPERIENCE CUSTOMERS LOVE AND USE
When you are the largest supplier of pleasure craft insurance in Australia, you can’t afford to have an ecommerce platform without 24/7 support. Customer satisfaction depends on it.
A reliable and accessible digital experience affects profitability. How the customer experiences and interacts with the digital portals decides if they buy. Therefore a positive customer experience was at the centre of every decision.
A RESPONSIVE APPROACH
DB Results’ experts maximised the software to make insurance quotes quick to retrieve and easy to complete. We kept their applications up-to-date with emerging technology. Hassle-free service management ensured third-party products operated how they needed to.
Ongoing application production support, scheduled infrastructure, health checks, recommendations, server patching, capacity and performance planning were provided by the infrastructure support service.
A truly 24/7 service provided trained infrastructure engineers and application engineers available on call. Full-time on-site consultants and short-term project teams were made available when programs required ramping up.
Crucially, service delivery was low-cost, stable, reliable and responsive.
TRIUMPHING CHANGING TECHNOLOGIES
DB Results transformed its customer’s business from analogue into a digitally operational business. Today they remain at the top of their pleasure craft insurance industry.
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